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From the News Desk
Tuesday, 22. July 2008
Apple MobileMe Is a Complete Mess
The launch of Apple's MobileMe service has become a complete disaster with widespread problems forcing the company to give away one month of free service for the second time in as many weeks.
Since the launch, the company has been migrating users of its .Mac e-mail and cloud storage service to MobileMe, which costs USD 99 per year. Initially given 90 days of the service free, .Mac users will now get another free month for their trouble, which in some cases has been loss of access to data and e-mail for days at a time.
MobileMe's support web site displays a status message reading, "1 percent of MobileMe members cannot access MobileMe Mail. We apologize for any inconvenience."
In addition, Apple falsely charged some MobileMe users over USD 100 for their free trial accounts, instead of a temporary USD 1 preauthorization charge. Over the weekend Apple sent emails to affected users apologizing for the incident and offering them another one month free trial.
"Be assured that this is not a charge, but only an authorization hold," Apple wrote in the e-mail. "The hold is released by the card-issuing bank after a predetermined period, usually between a week and a month. Where possible, Apple is working to have these holds removed earlier."
These two incidents add to the pile of recent Apple snafus. In addition to the rocky MobileMe launch, Apple struggled with its iPhone 3G release, making many users wait hours before they could activate their much-anticipated handsets. And even after activating their iPhones, users reported issues with the iPhone 2.0 software.
Since the launch, the company has been migrating users of its .Mac e-mail and cloud storage service to MobileMe, which costs USD 99 per year. Initially given 90 days of the service free, .Mac users will now get another free month for their trouble, which in some cases has been loss of access to data and e-mail for days at a time.
MobileMe's support web site displays a status message reading, "1 percent of MobileMe members cannot access MobileMe Mail. We apologize for any inconvenience."
In addition, Apple falsely charged some MobileMe users over USD 100 for their free trial accounts, instead of a temporary USD 1 preauthorization charge. Over the weekend Apple sent emails to affected users apologizing for the incident and offering them another one month free trial.
"Be assured that this is not a charge, but only an authorization hold," Apple wrote in the e-mail. "The hold is released by the card-issuing bank after a predetermined period, usually between a week and a month. Where possible, Apple is working to have these holds removed earlier."
These two incidents add to the pile of recent Apple snafus. In addition to the rocky MobileMe launch, Apple struggled with its iPhone 3G release, making many users wait hours before they could activate their much-anticipated handsets. And even after activating their iPhones, users reported issues with the iPhone 2.0 software.
